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IT Operations Coordinator

ANAVIA Bilten, ANAVIA Näfels
Full-time
Permanent employee

Your mission

As ANAVIA continues its rapid growth, we are seeking an IT Operations Coordinator who is eager to contribute to the future of unmanned aviation.

Join us as IT Operations Coordinator and take ownership of our IT operations, infrastructure, and cybersecurity initiatives. You will drive IT projects, strengthen systems and processes, and ensure reliable, secure, and efficient technology across ANAVIA, while contributing to the growth and continuous improvement of our digital environment.
Key Tasks
  • Oversee daily IT operations together with internal IT Support, providing technical guidance and support for day-to-day IT issues, and ensuring clear prioritization and escalation handling
  • Support the internal IT Support function in troubleshooting technical issues involving hardware, software, networks, user access, devices, and common IT services
  • Act as main interface and coordinator for the external IT service provider
  • Lead implementation of IT initiatives (e.g. VPN, password manager, cybersecurity tools, MDM, backup and monitoring solutions)
  • Manage IT infrastructure topics such as networks, access rights, and system setup in collaboration with providers
  • Define and improve IT processes (onboarding, access management, device lifecycle, support workflows)
  • Coordinate cybersecurity measures including assessments, audits, and awareness initiatives
  • Manage software landscape and licenses, including engineering tools and enterprise systems
  • Support introduction and rollout of new software solutions across departments
  • Ensure documentation, transparency, and basic governance across IT systems
  • Identify opportunities to improve efficiency through digital tools and automation
  • Lead, support, and develop the internal IT Support function, ensuring effective prioritization, knowledge transfer, and continuous improvement
  • Lead, support, and develop the internal IT Support function, ensuring effective troubleshooting, prioritization, knowledge transfer, and continuous improvement
  • Manage and continuously optimize collaboration with external IT service providers, ensuring service quality, cost efficiency, and gradual development of internal capabilities

Your profile

  • Degree in IT, Engineering, or related field
  • 5+ years of experience in IT operations, infrastructure management, IT project management, or similar role
  • Solid hands-on technical knowledge and the ability to understand, troubleshoot, and resolve common IT infrastructure and end-user issues
  • Experience working with external IT service providers and managing vendors
  • Solid understanding of IT infrastructure, networks, and cybersecurity principles
  • Experience with enterprise software and license management
  • Experience supporting users and troubleshooting day-to-day technical issues is highly desirable
  • Experience in a manufacturing, engineering, aerospace, or technology environment is advantageous
  • Familiarity with engineering or simulation software environments is an advantage
  • Fluent in English; German proficiency (B2 or higher) is highly desirable due to regular interaction with local stakeholders

Competencies & Duties
  • Strong project management and execution skills with ability to handle multiple parallel topics 
  • Technically confident and comfortable getting involved in hands-on troubleshooting when required
  • Business-oriented mindset with the ability to align IT decisions and investments with company objectives and operational needs
  • Structured and pragmatic approach to problem solving
  • Ability to diagnose technical problems, identify appropriate solutions, and know when to escalate to internal or external specialists
  • Ability to translate business needs into IT solutions
  • Strong stakeholder and vendor management skills 
  • Hands-on mindset with ownership mentality
  • Clear communication and ability to create alignment across teams
  • Compliance with company standards and quality requirements
Join a dynamic and international team at ANAVIA and help shape the future of unmanned aviation. 
We look forward to receiving your application.

Please note that this position is open only to candidates who hold a valid Swiss work permit, EU nationality, or Swiss citizenship.

About us

ANAVIA is a Swiss aerospace company and global market leader in the development and manufacture of advanced unmanned vertical take-off and landing (VTOL) aircraft systems with a maximum take-off weight of up to 1,150 kg. Our dual-use helicopter platforms and sensors support a wide range of missions, including intelligence and surveillance (ISR), infrastructure inspection, cargo, and other critical operations.

Driven by a multinational and disciplinary team of highly skilled engineers in mechatronics, avionics, composites, software, flight testing, and industry specialists in marketing, manufacturing, flight operations and service, ANAVIA manages the entire product lifecycle in-house - from concept and design through certification, production, and global customer support.

Headquartered in Bilten and Näfels, Switzerland, and a wholly owned subsidiary in the United Arab Emirates, ANAVIA combines Swiss engineering excellence with a growing international footprint. Our reputation is built on technological innovation, operational reliability, and uncompromising quality. Supported by a robust European supply chain, we deliver mission-ready aerospace solutions that reflect the highest standards of Swiss precision and manufacturing excellence.